- Frequently asked questions
FAQs. You ask, we answer.
In search of answers, advice, or friendly conversation? You can reach our Leafly Experience Experts Monday - Friday from 6am - 5pm PT at [email protected] or chat down below.
Questions about CBD, like what it is, how to use it, and how it may affect you? Check out our CBD 101 questions below.
We never want you to feel lost or confused when shopping for CBD. We compiled the following questions and answers to help guide you through your CBD journey, from the most basic questions like what is CBD to more complex topics like how CBD interacts with your nervous system or how it’s extracted from the hemp plant.
CBD stands for cannabidiol. It’s a non-intoxicating cannabinoid (yes, that’s a separate thing) produced by cannabis and hemp plants.
The word cannabinoid refers to any compound synthesized within the cannabis or hemp plant, like THC, CBD, CBG, and beyond. Scientists have identified dozens of different cannabinoids to date. You can learn more about cannabinoids on our sister site Leafly.com: A list of major cannabinoids and their effects.
Full spectrum CBD oil contains the full array of compounds produced by its sourced plant: CBD, a trace amount of THC, and other cannabinoids and terpenes (compounds that produce different aromas, like citrus or pine).
Broad spectrum CBD oil contains a wide array of the compounds, but THC is removed completely.
CBD isolate contains only CBD with all other compounds removed.
The wide variety of compounds found in full spectrum CBD oils make them popular among consumers wanting the full range of compounds included in the hemp plant. Broad spectrum CBD oil or CBD isolate, however, would be a good choice for those who want to avoid even trace amounts of THC.
The entourage effect, in relation to CBD, is a theory that describes how many components within the hemp plant—like cannabinoids and terpenes—interact with the human body together to produce a different or stronger influence than any one of those components by itself. You may experience the entourage effect with broad spectrum or full spectrum CBD, since those types contain other components. You will not experience the entourage effect with CBD isolate.
Hemp-derived CBD can be sold and shipped to all states except for Idaho, Iowa, and South Dakota. Check out this handy state-to-state chart for a full list of restrictions.
Leafly Market offers products that can be shipped nationwide, except to states that prohibit CBD sales. Currently that includes all states except Idaho, Iowa, and South Dakota.
The short answer is no. On its own, CBD is a non-intoxicating compound. Any CBD product you purchase on Leafly Market is required to contain 0.3% THC or less per serving. That trace amount will not result in any detectable intoxicating effects.
Depending on your serving, unique body chemistry, method of delivery, and the amount of THC present in the product, CBD can have a range of subtle effects including physical relaxation, relief, or a slight alerting or sedating effect.
CBD by itself is non-intoxicating, and a THC content of 0.3% or less by weight per serving will not result in a “high” feeling.
Early studies and anecdotal reports have shown that CBD appears to be well tolerated in the human body. However, it’s important to take caution of potential drug interactions and steer clear of products with vague or questionable ingredients. We recommend talking with your doctor before including CBD in your daily lifestyle.
It’s also important to note that the FDA has not evaluated claims made about CBD products in the market, and these products are not intended to diagnose, treat, cure, or prevent any diseases.
Hemp plants contain 0.3% THC or less by weight, and cannabis plants contain more than 0.3% THC by weight. We only sell hemp-derived CBD on Leafly Market.
Unlike its cannabinoid cousin THC (tetrahydrocannabinol), CBD (cannabidiol) is non-intoxicating and won’t cause a “high” feeling. All CBD products on Leafly Market contain 0.3% or less THC by weight per serving. If you’re looking for products with 0% THC, check for products labeled “CBD isolate” or “broad spectrum.”
There are different methods of CBD oil extraction, the two most common being superficial CO2 extraction and ethanol extraction.
CO2 extraction requires carbon dioxide to be transformed into its liquid state at temperatures below -69° and pressurized using a compressor, then passing it through the plant material. It’s followed by a lengthy purification process to remove co-extracted constituents, such as waxes and plant fats, from the extracted product.
Ethanol extraction involves running the solvent through the plant, taking the CBD from it. When the ethanol has evaporated, the CBD oil is left behind. Ethanol has been classified as “Generally Regarded as Safe” (aka GRAS) by the FDA and is already used in many common foods and medicines.
CBD affects the endocannabinoid system and interacts with a wide variety of other receptor systems in the body. This is the reason it is purported to have such a range of potential therapeutic benefits.
Brain receptors are not only sensitive to neurotransmitters produced naturally in the brain, like dopamine and serotonin, but also chemical messengers produced outside the body, such as plant cannabinoids like CBD. When these plant-derived compounds enter the body through the bloodstream, they can influence brain activity by interacting with receptors on neurons. But they don’t interact with all neurons, just the ones that have the appropriate receptors.
CBD is one of the many naturally occurring chemical compounds (also called cannabinoids) found in cannabis and hemp plants.
Yes. CBD in its pure form is a plant-derived compound free from gluten. However, it can be added to edible, drinkable, or topical products that contain gluten, dairy or other animal byproducts. Read product descriptions and labels carefully to ensure there’s nothing in the ingredients list you don’t want.
All CBD products on LeaflyMarket.com contain 0.3% or less THC by weight per serving. If you’re concerned about THC, look for products labeled as isolate or broad spectrum instead of full spectrum.
Although current studies have not shown CBD to be addictive, it’s important to note that the number of human studies conducted is extremely limited.
Because of the current lack of FDA regulations that set labeling standards and serving guidelines for CBD, purchasing products from reputable sources like Leafly Market that provide independent testing results is even more important. Broad spectrum and isolate CBD products are a good option for those who want to avoid even trace amounts of THC.
Even though CBD has not been shown to be addictive, individuals can still potentially develop unhealthy relationships with the substance based on a wide array of factors. At the end of the day, weighing the potential risks and benefits of CBD is up to individual discretion. You should always consult your healthcare provider if you’re looking to use CBD for health or illness, and to better understand how it may interact with other medications or other supplements you’re taking.
There are several delivery methods of CBD available: oil tinctures, capsules, topicals (lotions, balms, etc.), transdermal patches, vapes, edibles, and liquid beverages. You can shop by product type on Leafly Market.
CBD product labels include the total milligrams of CBD per package. All products on Leafly Market include the total amount of CBD in the package on the product page. A serving size is the amount of product manufacturers suggest you use in a single use.
For example: a tincture has a listed amount of 600mg per bottle, and 20mg of CBD per serving which equals 30 single servings.
It depends on several factors: method of consumption (tincture, topical, vapor, edible/oral), your individual biology, and the specific nature of your wellness needs. There is no universal serving size for CBD. Finding the “sweet spot” for your specific needs may take some trial and error. Look to the product label for direction on serving size. If the label doesn't include directions, we suggest starting with low servings.
It depends on which wellness benefits you’re looking to address, your personal taste (are you sensitive to flavors and prefer capsules over drops?), and whether you’re looking to avoid even trace amounts of THC in your CBD products.
If you’re looking for targeted relief without CBD entering your bloodstream, a topical cream, ointment, or lotion is a good option. If you want to avoid THC, opt for products labeled broad spectrum or isolate. This will be labeled on each of our product pages.
Tinctures are produced by steeping hemp flowers or isolates in high-proof grain alcohol. It’s then applied to low heat for a significant span of time to allow the active compounds to infuse the neutral spirit, much of which is then boiled off. Tinctures can be added to food and beverages or taken sublingually (applied under the tongue).
We recommend storing your tinctures in a cool, dark place. Alcohol-based tinctures in dark glass vials should have a shelf life of anywhere from one to two years, depending on other ingredients added to the formula. The ingredient with the shortest shelf life determines a product’s overall shelf life. Check the product’s listed expiration date to ensure it’s within its effective shelf life.
Sublingual CBD oil tinctures should be held under the tongue for 30-60 seconds before swallowing.
CBD medical claims are currently not evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease and you should always consult with your healthcare professional before taking CBD for any medical or health needs.
Everyone responds a little differently to CBD. If you’re trying CBD for the first time, we recommend tinctures or capsules. They’re easy to use, come in multiple concentrations, and allow for more precise serving sizes. They also may be more suitable to help elevate moods or assist with more restful sleep. Topicals like lotions, bath bombs, and gels, many of which contain other active ingredients like menthol and camphor, deliver more targeted relief and may help tired muscles relax and feel less achy.
If you’re a more seasoned user, you can opt for tinctures with higher concentrations. CBD vape pens are also a good option for those 21 and over, in states where vapes are legal. Keep in mind that CBD product claims are currently not evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease.
At present, there haven’t been any large-scale clinical trials to inform serving size guidelines and CBD’s cumulative effects.
Most existing studies on CBD are preclinical and use animal models. However, more clinical studies using human participants are now emerging. Existing studies do suggest that CBD appears to be OK fore use and well tolerated.
Although interest in CBD continues to grow at a rapid pace, research around this compound has been lagging to keep up with the demand.
Most existing studies on CBD are preclinical and use animal models. More research is being conducted than ever before into how CBD works on its own and in relation to its other cannabinoid counterparts.
It highly depends on the serving size, the bioavailability of the CBD product you’re using, and your body’s metabolism.
Bioavailabilty refers to the degree and the rate at which a product is absorbed into the bloodstream. Different methods of consumption have different levels of bioavailability. For example, when CBD is ingested orally, it has to go through the gastrointestinal tract, then the liver, where it’s metabolized. When taken as a tincture or transdermal patch, CBD has a more direct route into the bloodstream, allowing it to be processed more quickly.
The effectiveness of any CBD product depends not only on the serving size, but the amount of bioactive CBD that actually enters the circulation after it’s taken. Vaping, sublingual tinctures, and transdermal patches provide a more direct route for the CBD to enter the bloodstream because it doesn’t have to pass through the gastrointestinal tract and liver. Topicals work differently by providing targeted relief by penetrating the skin without entering the bloodstream.
Topicals penetrate the skin to provide targeted relief, without entering the bloodstream. This is a great option for those who want to focus CBD’s beneficial properties on specific areas of their body rather than feel the effects throughout the whole body.
Topicals work best as part of a preventative wellness routine.
Yes! Hemp-infused cooking oils are an easy way to introduce CBD to your culinary world. You can also add a few drops of CBD oil to your favorite oils and butters and incorporate them to your salad dressings, smoothies, dips, and baked goods. Avoid adding CBD oil to direct heat as heating it too high can decrease its potential benefits.
Leafly does not currently have its own brand of CBD. We offer the largest selection of independently lab-verified CBD products from the most trusted brands on the market.
At Leafly Market, we make sure that every product we carry is not only lab tested, but tested by trusted labs. Each product goes through a rigorous process of independent lab testing for pesticides, heavy metals, and overall strength, so you can shop for CBD with confidence.
We’re your one stop shop for CBD! We’re home to the largest selection of independently lab-verified CBD products and offer fast, free shipping, and risk-free 90-day returns. We also offer educational resources like our CBD FAQs and our Leafly Experience Experts to help guide you through every step of your CBD buying journey.
Great question! We carefully evaluate and curate each brand and product we carry on Leafly Market to ensure it meets our standards. If you believe your product will meet our standards, please fill in your contact information within our form here: https://success.leafly.com/brands with relevant brand information. Our merchandise team will reach out if we think there’s an opportunity to sell your products.
Billing and shipping
Yep! These products can be shipped nationwide, unless a state prohibits CBD sales. Currently products can be shipped to all U.S. states except for Idaho, Iowa, and South Dakota. The CBD industry is a quickly evolving space - check back with us frequently to learn if we’ve added your state to our shipping destinations.
- Rhode Island
- South Dakota
It depends on the type of CBD product you’re buying. For any vaping related products—like a cartridge or pen—customers are required to be 21 years of age or older and a signature of someone 21 or older is required at time of delivery. For all other products, like gummies or tinctures, customers are required to be 18 years of age or older.
We currently ship to all U.S. states except for Idaho, Iowa, and South Dakota. (Shipment of CBD products is currently prohibited in these states.)
No, we don’t currently ship CBD products outside of the United States.
Yep! As long as the shipping destination is to a state where we offer shipping, your order will go through.
We don’t currently ship to APO, FPO, or DPO addresses.
It depends, so we recommend reaching out to our Leafly Experience Experts at [email protected] or on chat down below. If you haven’t received a shipping confirmation email, then we can likely process an address change for you. If your order has already shipped, then we most likely can’t process an address change for you.
We accept all major credit and debit cards—Visa, Mastercard, Discover, and American Express.
For our initial launch, every order on Leafly Market qualifies for free standard shipping with no required quantity or value minimums.
We calculate and collect the appropriate sales tax at the time of purchase. You’ll see final tax for your order represented during checkout.
Orders placed Monday-Thursday before midnight EST will ship the following day. Orders placed on Friday or over the weekend will ship the following business day.
You can expect to receive your order 3-5 business days after your order has shipped.
We’ll send you a shipping confirmation email with a clickable tracking link so you can keep tabs on where your order is.
Yep! We’re happy you found CBD and we recognize that your neighbors or colleagues might be in a different place on this CBD journey. Our packaging is unmarked and discreet.
We do not currently accept orders over the phone. If you’re having trouble placing an order online, feel free to get in touch with us at [email protected] or on chat down below and our Leafly Experience Experts will walk you through the process step-by-step.
Our marketing team will run campaigns with specific promo codes that you can use on LeaflyMarket.com. We do not accept third-party coupons or promo codes at this time.
You can only use one promo code at a time per order.
It depends on the promotion. The majority of our promo codes are time-sensitive and set for one-time use, however, there can be exceptions. We recommend assuming that your promo code can only be used once unless otherwise noted.
Most of our promo codes are time-sensitive and will expire. We’ll always call out the time and date of the expiration on our website.
If you’re having any difficulty using our promo codes, please contact our Leafly Experience Experts at [email protected] or on live chat down below.
At this time we cannot offer a raincheck for out-of-stock items that are on promotion.
Promo codes are always entered and applied before you make your final order payment. We can’t apply a promo code after a purchase has been made.
We believe that our products are not harmful when used as designed. However, we do have to comply with California’s Proposition 65 warning, which you can read more about here.
A Proposition 65 warning doesn’t necessarily mean a product violates any product-safety standards or requirements. The California government has clarified that even if a product has the warning label, it doesn’t mean that the product itself is unsafe.
Returns, refunds, and order cancellations
Whether it’s your first time trying CBD or you’re a seasoned connoisseur, it’s important to us that you have a great experience. If you don’t love your products or have received incorrect or damaged items, no problem - we’ll gladly make it right. Get in touch with our customer support team at [email protected] or on chat within 90 days of receiving your order for an exchange or full refund.
We offer 90 days from the date of receiving your order to exchange or return your items. We’ll accept an unlimited number of unused and unopened products.
We recommend getting in touch with our Leafly Experience Experts at [email protected] or on chat down below to discuss which option makes the most sense for you. We’ll gladly accept gently used or opened products on a case-by-base basis.
Our Leafly Experience Experts are happy to walk you through that process. Get in touch with them at [email protected] or on chat down below to start your return.
Nope! We’ll send you a prepaid return label.
Our mistake! Snap a picture of the wrong item and email it to our Leafly Experience Experts at [email protected]. Be sure to include your order number and contact information in the email as well. We’ll ship you your correct items within 48 hours during our operating hours.
Snap a picture of the damaged item and email it to our Leafly Experience Experts team at [email protected]. Be sure to include your order number and contact information in the email as well. We’ll send you replacement items within 48 hours after our customer support team receives the photos during our operating hours.
You can cancel your order if our warehouse hasn’t started packing it up for shipment. Get in touch with us as soon as possible at [email protected] or on chat after placing your order and we’ll see what we can do.
Once our warehouse receives and processes your return, it will take 48-72 hours for your refund to appear back on your bank statement.
We’ll match any published price (the price currently listed on select online competitors) for an identical item. If you found a better price, contact us within 14 days of placing your order, and we’ll credit your original method of payment with the difference.
The price for an item must be listed, in stock, and valid at the time of match. We reserve the right to verify a competitor’s advertised price and the availability of the item. If we aren’t able to verify the lower price, we may decline the request. This is the list of competitors that we will match: Eaze Wellness; Poplar; Standard Dose; Made by Hemp; Fleur Marche; Anaavi Market; Liiv Organics; Amazon (must be the seller, not a third party vendor).
Email or live chat with our Leafly Market Experience Experts to receive your price match. Please include your order number and the product to be price-matched in the initial correspondence.
We will not price match in these instances:
- Clearance, closeout, liquidation sales, damaged, used, open package, storewide or category promotions, shipping promotions, offers advertised as % or $ off, discounts applied in check out, subscription discounts, or prices that only display on a website after guests log in.
- Products shipped from or sold by third-party sellers on websites.
- Pricing only available to select groups of customers including loyalty offers, or other membership programs.